The Las Vegas Dealer
for 12/1/04
VEGAS AIMING FOR THE WALL
Believe it when I tell you the minute a new
game comes out - a table game or new slot - there are mechanics
trying to figure out how to cheat it. Of all the cheating that goes
on, about 60% is from the inside. To successfully build a successful
slot machine, you need to compartmentalize the different
departments. They'll be split into three or four departments; one
sets up the reels and the works inside the wheels, followed by the
bill acceptor and changers which include the very sensitive scales
that can read the weight on each coin. Then there's the lock and
electronics to be sure that no one can break into one of the side
locks. Various different means to protect the machines include such
devices as a spray that not only spray paint colors your hands
different colors but the spray is so toxic that it burns enough so
these guys can't run, like being sprayed with a colored skunk spray
or a heat spray to burn the victim enough so they'll cry out in a
casino. When slot machines are made they're gone over time after
time by various different departments. Everything is
departmentalized. One department is in charge with the design of the
outside of the machine, another with the insides of the machines.
And if it seems the machines are getting
tighter, well they are. It's not your imagination. The Gaming
Commission has lowered the payout percentages down to 55% from what
was considered too low at the old 65% bottom payout percentage.
Which means many casinos will be tightening up their machines to an
all-time low. There was recently a big gaming convention in Las
Vegas where the new games are marched out, with not just the big
companies represented but small companies with only a few workers
trying to sell an idea. But it seems that either the ideas are
nothing new or too "radical" for the conservative casino owners. Now
let's face it, there's not much to look forward to in the next few
years since it seems nobody is willing to take any chances. Years
ago they started coming out with theme machines, like the Munster
machine, the Elvis machine and so forth. The insides are mostly the
same but the pictures and music are what sells them. And this is
where slots are going: to theme machines.
Nothing new, it's been going in that
direction for the last few years and nobody's either smart enough or
has the balls to try something new. I remember when the video poker
machines first came out and there was an old version on slot
machines that would turn reels with cards on them and they would
flip the cards over until five stopped. The payoffs were small and
it wasn't considered a real slot machine so it never got any serious
play, and that was before any video poker machines. They didn't do
very well so when the person responsible for trying it in video put
their money where their brain was it was almost instantly apparent
that the success of the new technology would revolutionize an entire
industry. But with the invention of the video game that was such an
instant success, video poker, although slow in taking off went wild
when they hit the bar top version. Now you could sit at the bar, get
drunk and play poker at the same time, so taking slot machines and
just changing the song it plays or the pictures on the pretty glass
is saying how the industry is just out of ideas and yet there they
go with the Beverly Hillbillies machines and the Hollywood Squares
machines.
I wish I could tell them how wrong they are.
Like I wrote in another column - that many casinos, the more
expensive high end casinos - aren't going for themes, they're going
for function as well as new modern looks. A disaster will be to
build another little Italy or France or freakin' Tahiti or another
roller coaster theme with water slides and so on. Las Vegas is
realizing the theme idea is already dried up. That's why the Palms
took off like it did. They didn't look for a theme, they looked for
modern form, they sacrificed casino space for art.
But who did this first? When Steve Wynn
designed the Mirage he didn't like the idea of a simple fountain in
front surrounded by palm trees; no big deal. He left the white tiger
enclosure design up to Siegfried and Roy and was delighted by the
outcome. But one of his designers, who was a small time guy on the
ladder, came up with the idea of small puffs of fire and smoke
coming from the pool, which by now was a lake. Wynn spent private
time looking at it again and again and called a board meeting and
told everyone that there was not going to be just small puffs of
flames and smoke, but he had already had drawn up the volcano we see
today, and after a little tweaking the volcano we see today was
born. The area where the beautiful atrium is was first designed for
slots mixed with table games and a small lounge with over-priced
exotic drinks.
But Elaine helped change that. She wanted a
beautiful entrance, which is also an exit. It's the first thing you
see walking in and the last thing you see walking out, so she didn't
want people to just see slot machines and 21 tables as their first
and last impression. And Elaine, I believe, is as inventive as Steve
so she came up with the idea of a beautiful atrium, a huge glass
ceiling with waterfalls and beautiful colored flowers with a bridge
through the middle. Throw in a pina colada scent to make people feel
relaxed, treat them all like VIPs, make every customer feel special
and they'd be loyal customers forever…forever lasted about twelve
years.
Then MGM walked in with cash in hand and the
Wynn loyalists saw dollar signs and forced Steve to take a long
vacation. But the strange thing is the MGM managers were so
overwhelmed by the streamlined running of all Wynn's casinos that
they realized they really over did it with the MGM. They thought
bigger was always better in Vegas, but they were to learn a lesson,
a very costly one. It's even rumored they would dump the MGM if
someone would actually make an offer for the huge dinosaur.
Then the customers started to understand
that it wasn't the neon lights or noises from the slot machines, it
wasn't the screaming from the crap pit, it was the class the people
wanted, they longed for people to treat them like they were
"somebody". These people liked to go out dancing and see shows, but
the big, soft bed with a flower and mints meant just as much. Throw
in a good view of the strip and people would rather do without all
the noise and distractions and sit in their spa suite at the Rio and
enjoy a bottle of champagne. So the more studies they did the more
they realized that "theme" is out, that modern style, class, great
treatment, places like spas, comfortable pools, quiet dark
restaurants and bars are where the hotels needed to go. But billions
of dollars had already been spent. Take New York, New York. How
could a place that was designed to look exactly like New York City
not have that same theme forever?
Excalibur can't change their theme, and so
on. It was also learned that people were getting tired of huge
mega-resorts. Places like the MGM were becoming a turn off. The
first impression is the size, which is overwhelming, but once people
had seen it for a few years they've learned to look past all the
lights and glitz and see nothing but a huge hotel with a huge casino
that was just too much to tackle for most people so they stuck to
just walking through. After being totally tired from all the
walking, seeing the same thing end to end, slots and table games,
there was nothing new here. So the gaming areas are getting darker
and quieter, more intimate with less glass, chrome and lights.
The first designer of the new Aladdin warned
them that the area was so big and the ceiling too high that they
should lower the ceilings by adding another intimate floor, and with
12 feet per floor they had plenty of room. They would make it more
intimate with couches and fireplaces. So how does romantic tie in
with gambling? First it's true that when people are romantic they
tend to stick together, the guys love to show off by spending money.
They tend to play later, like after 2am. They don't get mad when
they lose if they're in love.
Steve Wynn even had parts of his new hotel
changed to make it more intimate. No matter how much he loved the
Bellagio, he realizes it's just too much at once, so you'll see some
nice surprises at Wynn Las Vegas (If you're curious, everyone I've
talked to is still amazed someone would name a luxury hotel with his
own name, they think it's absurd and egotistical. IT'S STEVE WYNN,
HELLO!!) The long walks will be broken up with small sitting areas,
small sitting areas next to smaller waterfalls and streams with
small tables. As well as the classy restaurants, bars and I'm sure
they'll have a night club and at $2.6 billion dollars, don't go
looking for the $2 hot dogs or 99 cent shrimp cocktails. An average
drink will cost $7-$15. But remember Wynn has made a success of
every hotel he's come in contact with.
With the successes of the smaller hotels
that could still keep costs reasonable may well be the way to go in
the future. The rush to put up huge hotels and then follow with big
expansion projects like the Rio just couldn't stop; they followed up
with parking garages and towers and more casino space. The original
idea of just a medium-sizedf hotel with a nice casino and
mini-suites was a big hit at first, but after all the expansions
they've lost the charm they once had. The first word out of
everyone's mouth was "I want to check out the Rio". Now people avoid
the hotel at all costs.
Soon the Palms will most likely make the
same mistake. They'll expand; they'll build more casinos, more
restaurants, and more retail shops, more of what everyone is getting
sick of. People that have been coming to Vegas for a number of years
are almost burned out on our town because we've turned from a
Saturday night with the guys in jeans and a shirt into a formal
party, black tie only. But everyone wants to get back into their
jeans and have fun again. So they're going to places like the
Orleans, the Fiesta, Terrible Herbst's hotel is jammed, as are Sam's
Town and Arizona Charlies. All the smaller, less expensive, more
reasonable hotels where a guy can put on a t-shirt and jeans and
play on a $5 table all night long are doing great. Most offer cheap
drinks and cheap food so the players can spend more time doing what
they want rather than what they can afford.
At the same time, the Strip casinos are
constantly raising their table minimums from $5 years ago to almost
all $15 minimums now. Big hotels like Caesars, Bellagio, Venetian,
cannot be enjoyed anymore due to the prices of everything being out
of reach for most people visiting Las Vegas. These days, those
hotels are for looking only.
I recently spent some time at the Venetian
visiting with an old friend that's on the floor there. As we talked,
I noticed all the tables were mostly $25, some were $15.
"Yeah, we had some $10 tables on the
weekdays, but now maybe if it's slow we'll put up a ten dollar sign
on one or two tables."
But I also noticed many players would play a
few hands, if they lost they got frustrated and would try another
game, instead of hanging in there. This went on constantly for the
hour or so I was there. I walked to the retail stores and when I
returned I only noticed a couple of players still playing the same
tables. The turnover in the blackjack pit should be a little
alarming to the management. Just the fact that putting a $10 table
would set up a mad rush to play and if they put a $5 sign up they'd
actually have a lot of play, but as my friend said in honesty, "We
really don't want any five dollar players, not even ten dollar
players who are just five dollar players playing over their heads."
"What do you think $15 and $25 players are?
They're just five dollar players playing waaaay over their heads," I
remarked.
But another thing I noticed is that they
weren't laughing or smiling and having fun like they do when they're
playing where they're really comfortable on a $5 table. So they go
to the off-strip hotels to stay and play and leave the expensive
rooms to the chumps that think staying at Caesars Palace is like an
invitation to the White House, except the rooms all look the same
and the president is some guy that lives in Beverly Hills.
We all like to dress up and play rich, but
the truth is that Las Vegas CAN play rich, they can afford to build
the huge hotels and huge casinos, but they're not living in the same
world as the rest of us. What they see as beauty and art we see as
another monstrosity fitting into the puzzle. Places that are left on
the Strip that are still reasonable will soon be gobbled up with
more mega-resorts and more expansions. The little Holiday Inn
Boardwalk will soon be demised for expansions. Places like the
Stardust, Westward Ho, The Riviera and all the middle and small
hotels will also go the way of the small dinosaurs eaten by the
bigger dinosaurs, and although people like to look at big dinosaurs,
they're not very warm and welcoming.
When we go to the zoo we love the elephants
but we don't want to live with one, we want our little animals to
live with. So now everyone walks the strip to look in awe, but at
night we return to our small casino to relax and play a little $3 or
$5 blackjack or craps, to have our $6.95 buffet and our $3
breakfast, and that's just fine with us. Like the saying goes: "If
you build it, they will come…to look."
-Ken
Pearlman
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