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The GameMaster Advisor
April, 2001


Dear Gamemaster,
I was playing video poker at www.top-lasvegas.com/, betting $1 per hand when I was dealt Qs, 10s, 8c, 6d and the Joker.

I held the Qs, 10s and the Joker and when I drew two more cards, I got 9s and the 6d again!! As we all know, the cards that have been discarded don't come back in the same hand, at least in a legitimate game of video poker. I had gone there and played for small stakes because the pay table looked too good to be true and it obviously is. I wrote the casino about this and haven't heard back from them yet.

Attached are two screen shots of my experience. (I had become suspicious of this happening in prior hands, so I started keeping a record of them.) VP01 is the hand I was dealt and VP02 is how it ended. Please feel free to use these and you don't have to edit out my user name, because I want the casino people to know it's me.
william8

It's looks like we now have proof of either a serious "bug" or, more likely, a casino that cheats.

Yours for winning,
The GameMaster
4/25/2001



Dear Gamemaster,
First I must thank you for your lessons which you have kindly and generously put online and which I have found a few days ago. I have run through them for an overview and I will slowly learn each lesson when time permits.

I have a question which I would like to ask you. In the casino where I play Blackjack, they use a Quick Shuffle machine. What happens is that at the end of each round (each round meaning after all the hands on the table including the dealer's have been played and paid), the dealer will place the cards on top of the machine which then feeds the cards into the machine to be shuffled with the remainder of the cards unplayed in the machine. I believe there are two decks of cards in each machine if I am not wrong.

So far in my reading of books and also on the internet, I haven't come across any mention of such a machine and how to handle it when it comes to cardcounting. How should one count card when faced with such a machine and is the counting still useful or relevant? I would appreciate if the Gamemaster can help me counteract such a machine as I have the intention of visiting the casino again in three weeks' time. I would also welcome any information that you have regarding this machine.
Thank you Sir.

Hello.
You have described what we call a "continuous shuffle machine" (CSM) and to make a long story short, counting cards is useless against these devices. That's because the players are getting only about 10% penetration from the decks and that offers very little advantage to the counter. The only way to counteract such a machine is to try and convince the casino that they should remove it. This has actually happened at some casinos, because the players are convinced that the cards are not dealt in a random manner by these machines. I doubt if that is true, but card players are a superstitious group and anything that appears to affect the "natural order" of things bothers them.

I want to point out that CSMs and automatic shufflers are two different devices. An automatic shuffler (like Shufflemaster) just shuffles all the decks together, automatically, but does not affect the penetration like a CSM.

Yours for winning,
The GameMaster
4/15/2001



Hi,
According to your Online reviews you rate Global Player very high. Based on that recommendation I created an account with them. I recently had an experience while playing their 1-deck Vegas downtown BJ game. Within a 75-100 hand session I had two 11 or 12 hand losing streaks while playing the basic strategy perfectly for a single deck, S17,DA2, no DAS, late surrender, etc rules. I understand statistics and SD, variance, outliers etc. I have written a program that will simulate tens of thousand of hands based on various table rules. The program records each card drawn, how the win, loss, push occurred, etc. In a 16,000 hand simulation , based on the above rules, only two 12 in a row losing hands occurred. I had two occur within 100 hands.... along with 3-4 pushes on a hand of 21 in the same session in Global Players casino. I was $150 ahead on a bankroll of $600. I lost $200 as I doubled up after the 6th in a row loss. I had another 12 hand losing streak occur in a session a couple of days earlier but I wrote it off as an extreme outlier. I use a loss-win streak approach - which has worked well for me at other casinos and has been consistently backed up with my simulations.

Doesn't this experience at Global seem awfully odd? Have you heard of anything similar occurring? Thanks,

By the way, I e-mailed Global 4 days ago about my experience (and complimented them on the general site and the variety of the games they offer) but I received only an acknowledgement that my e-mail was received.

Hello, Keith.
Your experience does, indeed, seem to be odd but I have seen a lot of odd things in all sorts of Blackjack games.

On another message board, I recently saw postings by some players who count and they said that they had lost a high percentage of hands when the count was high in the multi-deck games at Global Player Casino. You are a progression player and you experienced long streaks of losses. Do you see my point here? You are essentially taking data and making it fit your hypothesis (that being: Global Player cheats). I know you're not saying that they cheat and neither am I saying that I'm 100% sure they are honest, but the way to test something like this is to first form your hypothesis and then collect the data which will prove or disprove it.

For example, in your case you noticed the streaks, but what was the overall percentage of hands won, hands lost and hands pushed? One of the ways we check a game's integrity is keeping track of each individual card that is played. Obviously, in an "honest" game, the quantity of 4s that appear should be the same (within statistical probabilities) as the number of Aces that appear. Did you keep track of that? Win/loss streaks are important, but they aren't the only way to check a game's "fairness" and, while the streaks you observed are admittedly unusual, they can still occur in a fair game.

In the "GameMaster's Secrets" column on my site, you'll find an article, "Is This Game Rigged? (Part 1)" and it shows how we examine a Blackjack game for fairness. I must stress that our method isn't foolproof, but it does give us a high degree of confidence and we are highly confident that the Blackjack games at Global Player Casino are honest, because we checked them. Sure, we could be wrong about that, so you have to keep your guard up, as you're doing, but I am still of the opinion that it is much more difficult to cheat than it is to run an honest game where the casino has a built-in edge over the player, as is the case with Global Player Casino's single-deck games.

Yours for winning,
The GameMaster
4/12/2001



GM,
I LOVE YOUR SITE! I learned of it long ago when I first started looking into gambling, and no matter how many books I read or web sites I visit, I always end up coming back here. My latest obsession is video poker, and I'm very interested in playing, not only for personal enjoyment, but to hopefully enjoy some comps to make my few trips into positive expectancy ones.

My question is: what three or four games should I focus my attention on learning their basic strategies? I'm not retired and I'm not made of money, so I can't be much more than a serious recreational player. I don't have the time to learn strategies for all the good video poker machines; I just want to learn strategies for a few that offer good value, are relatively easy to learn, are readily available in Vegas and don't have too dramatic of fluctuations. I only get to Vegas once a month if I'm lucky, but I want to enjoy myself fully while I'm there.

Thanks again for your time and thanks again for your tremendous web site. Every time I come here I find something else I didn't know you had that makes it even more perfect! :-)
SM

Hello, Shane.
Such nice compliments! Thank you very much.

My # 1 suggestion for games to learn has got to be full-pay Deuces Wild. The games are somewhat plentiful in Las Vegas (mostly in $.25 denominations), the strategy is easy to learn and it returns 100.7+% for perfect play. My second choice would be Jacks or Better, not because they have such a high payback (only 99.5%), but knowing that game gives you a base of knowledge for many others. If you'd like to learn a third game, then try 10/7 Double Bonus. It's a difficult strategy and on a bad day, it can suck up your $$$ like a vacuum cleaner, but hitting the four Aces for 800 coins is a nice thrill.

Let me also recommend that you get the software, "Bob Dancer Presents WinPoker" for learning how to play these games properly. It's available at www.zamzone.com and the price is right.

Please come back and see us often.

Yours for winning,
The GameMaster
4/6/2001